Healthcare Services Experience

Healthcare Services Experience

 

The aim of this project is to investigate how healthcare services rely on the in-the-moment competence and experience of both provider and patient.

 

By collecting data at the point of service delivery and analysing patient familiarity and provider expertise, this project produces new knowledge about how healthcare services are co-operatively produced by patients and providers.

 

The outcomes of the project are new knowledge about co-production healthcare service experience and a tool for service designers, which translate this knowledge into practical steps for investigating and designing new healthcare services.

 

People and partners

Professor Vesna Popovic

Professor Vesna Popovic

PASLab Leader, Creative Industries Faculty, School of Design Office, Industrial Design

Dr Ben Kraal

Dr Ben Kraal

Postdoctoral Research Fellow, Creative Industries Faculty, School of Design Office, Industrial Design

 

Dr Alison K. Livingstone

Dr Alison K. Livingstone

Postgraduate Student, Assistant Deans Scholarship Holder, Creative Industries Faculty, School of Design Office