A Human-Centred Approach to the Design of User-Technologies Interactions for Public Contexts

A Human-Centred Approach to the Design of User-Technologies Interactions for Public Contexts

Designs from emerging technologies aim to enhance daily tasks but tend to change the way people interact with products. Thus, new technological designs can be perceived as complex and difficult to use. This is critical in the context of public use where products and services are implemented to be used and accepted by the population at large: adults, children, the elderly, people with disabilities, and tourists. How can technological designs for public contexts be easy to use and accepted by everyone?

 

This study explores how user-product interactions with current technological devices occur in practice. It will identify cause and effect relationships between the experiential and contextual factors affecting the effective use of technological devices in the specific context of activities within a public transport journey experience. This involves looking at activities that take place between a departure and destination point; for example: buying coffee from a vending machine, using a ticket vending machine, recharging a travel smart card, finding travel timetable, seeking information or assistance, etc. The study will distil design principles explaining the factors that make technological products for public contexts easier to use and understand. Furthermore, it will establish a theoretical design framework to make new knowledge accessible by product developers and relevant stakeholders, so that it can be employed in the design of products from emerging technologies. This study includes validation of the novel design framework with stakeholder representatives. This entails application of the framework to assess current technological devices present in a daily public transport journey experience; which will be treated as a case study for validation purpose only.

 

People and partners

Professor Vesna Popovic

Professor Vesna Popovic

PASLab Leader, Creative Industries Faculty, School of Design Office, Industrial Design

Dr Marianella Chamorro-Koc

Dr Marianella Chamorro-Koc

Senior Lecturer, Creative Industries Faculty, School of Design Office, Industrial Design

 

Associate Professor Thea Blackler

Associate Professor Thea Blackler

Associate Professor, Creative Industries Faculty, School of Design Office, Industrial Design